REFUND POLICY

All sales are final.  

Our policy lasts 30 days. If 30 days have gone by since your purchase for prints only, unfortunately we can’t offer you an approval for refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your items were damaged in the mail, please send supporting documentation to orders@shazdesignstudio.com.  If a re-print is approved, or a return is approved there will be a restocking fee applied.

 

Additional non-returnable non-refundable items:

 

NFT Original Art & all deposits made towards purchasing

 

All deposits for commissions.

 

If not paid in full within 30, your original or commission will be considered abandoned and will be available for resale.

 

 To complete your return, we require a receipt or proof of purchase.

 Please do not send your purchase back to the manufacturer, please contact the artist directly for next steps.

 There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

 Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me directly at shaz@shazdesignstudio.com.

  

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send me an email at  and send your item to: Shaz Design Studio LLC, (email us to request address)

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 

Shipping

To return your product, you should mail your product to: Shaz Design Studio LLC, (email to request address)

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and or restocking fee will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.